Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Further, by agreeing to be bound by these Terms and providing or inputting your information into our system you give express permission and agree to us contacting you via emails and SMS messages from time to time (until you opt out in accordance with the opt out options provided in the email or SMS or in accordance with our Privacy Policy terms) which emails and SMS messages may include but are not limited to services updates, campaign updates, payment reminders, advertising reports and marketing opportunities. This includes for in store purchases & transactions also.

Order Acceptance and Cancellations

Elite Supplements reserves the right to cancel or refund any order prior to dispatch, even if it has already been accepted. This may occur under various circumstances, including but not limited to:

Supplier Constraints: When our suppliers are unable to provide the goods as initially expected or promised.

Unforeseen Events: Situations beyond our control such as natural disasters, pandemics, or acts of terrorism that prevent us from fulfilling the order within a reasonable timeframe.

Website Errors: Inaccuracies on our site relating to product descriptions, pricing, or images.

Security & Fraud Screening: If an order is flagged during our fraud prevention checks, we may contact the customer to verify details. If the requested information is not supplied within a reasonable time, the order may be cancelled.

If your order is cancelled, you may receive a refund via your original payment method or a gift card with added bonus value, this will be determined at our discretion.

Order Modifications

Orders may be eligible for modification within 30 minutes of placement. For more information, please refer to our FAQs.

Pre-Orders

By placing a pre-order, you acknowledge the product is not immediately available for dispatch. Estimated delivery dates may change. Pre-orders are charged in full at time of purchase. Please also note, we may split shipments to speed up delivery. Each parcel will be tracked individually.

Shipping, Exchanges, Refunds & Returns

At Elite Supplements, we are committed to delivering a smooth and transparent shopping experience whether you’re ordering online or shopping in-store.

For full details, please refer to our individual policies:

• Shipping Policy - information on delivery options, costs, and timeframes.
• Return Policy - eligibility and conditions for returning items.
• Store Credit & Exchange Policy - how we process resolutions for returned or faulty items.
• Refund Policy - for full details on when refunds may apply.

These policies form part of our Terms and Conditions and apply to all online purchases made via elitesupps.com.au.

Price Variations Between Online and In-Store

Please note that our pricing may differ between our online store and physical Elite Supplements retail locations. These differences arise due to factors such as:

• Stock availability at each location
• Ongoing or exclusive promotional activities
• Shipping and logistics considerations

Online prices are tailored for purchases made via our website and may not reflect prices available in-store. This approach is consistent with common Australian retail practices and complies with Australian Competition and Consumer Commission (ACCC) guidelines.

Incorrect Shipping Information

It is the customer’s responsibility to ensure all contact and shipping details are accurate at the time of purchase. Elite Supplements is not liable for orders shipped to an incorrect address provided by the customer. If an order is returned due to incorrect or incomplete address details, the customer may be responsible for additional shipping fees to re-send the order.

Promotions, Discounts and Free Gifts

Promotions may be limited to:

• Website only or specific stores
• Full priced items
• One use per customer

Discount codes may not be stacked and do not apply to clearance items, bundles, or ready to drink (RTD) products unless otherwise specified.

Free gifts apply to orders over $100 while stocks last.

For bundle promotions that include a free item (e.g. buy a pre-workout, get a free creatine), the free item is limited to one per customer and cannot be redeemed multiple times across a single purchase. Purchasing multiple quantities of the main item does not entitle the customer to multiple free gifts unless expressly stated.

Special Campaigns & Offers

Offers like the Free Multivitamin Gummy, PS5 Giveaway, and seasonal sales are subject to separate terms, expiry dates, and eligibility requirements shown on relevant pages.

Freight Protection (Easy Protection)

We take care to pack and dispatch orders securely, but transit issues can happen. For peace of mind, we offer Easy Protection at checkout: an optional service that covers loss, theft, or damage during transit.

Easy Protection is non-refundable once the order is dispatched and is limited to one claim per customer or shipping address per year. Claims may be denied in cases of negligence, fraud, or if the item is safe for use.

If Easy Protection was purchased at checkout, we may, at our discretion, issue a store credit or send a replacement item. Refunds are not offered under any circumstances for transit-related issues. Claims must be submitted within 7 days of delivery and include clear photos and order details. Orders without Easy Protection are not eligible for Elite Supps support on transit damage and must be claimed directly with the courier.

Once delivery is confirmed, responsibility shifts to the customer. If theft occurs post delivery and Easy Protection was not purchased, we are not liable. In such cases, we recommend contacting your local authorities.

By purchasing, you acknowledge that post delivery theft is a risk. To reduce this, consider secure delivery options like being home, using a PO Box, or a parcel locker.

Returns & 30 Day Money Back Guarantee

We’re happy to offer store credit or an exchange for any unopened product returned within 30 days of the shipping date. Opened items cannot be returned unless they are found to be faulty.

This policy applies to purchases made via the Elite Supps website only and does not apply to in-store or third-party stockist purchases. For in-store purchases, returns are handled at the discretion of the individual store. For full details, please refer to our Returns Policy.

Important: Original shipping fees are non-refundable. Return postage costs will be deducted from the store credit or exchange value unless the item is confirmed as faulty.

We reserve the right to deny returns if:

• The product has been opened or used.
• The product is on clearance or short-dated.
• The return request is made outside the eligible period.

Faulty items refer to products that:

• Have a broken or missing seal.
• Show visible manufacturing defects.
• Are expired at the time of delivery, provided you were not made aware of the short-dated status prior to purchase (e.g. not advertised on our website or in your order confirmation email).

Please note: Damage caused during transit (e.g. dented packaging, cracked containers) is not considered a product fault, even if shipping protection was purchased. Faults must relate to the product itself, not issues caused by shipping carriers.

International Returns

Customers outside Australia are responsible for the cost of returning items to us. We strongly recommend using tracked shipping services to avoid delays or losses. Elite Supps is not liable for international returns that are lost or damaged in transit unless Easy Protection was purchased.

Gift Cards

Gift cards are valid for 3 years from purchase (except promotional cards). Treat gift cards like cash – lost cards will not be replaced. Gift cards may be redeemable online or in-store based on type. Gift cards cannot be exchanged for cash or refunded, and remaining balances can only be applied toward future purchases.

Consumer Guarantees

We guarantee our products are of acceptable quality and accurately described. Faulty goods refer to issues such as broken or missing seals, visible manufacturing defects, or expired goods at the time of delivery (unless you were made aware of the short-dated status before purchase). Damage occurring during transit is not considered a product fault. Some imported goods may have varying label information.

Your rights under the Australian Consumer Law remain unaffected. Where goods are faulty, not as described, or incorrectly supplied, you may be entitled to a store credit, replacement, or refund in line with the law.

Indemnification

You agree to indemnify and hold harmless Elite Supplements and its affiliates from any claims resulting from your breach of these Terms or your misuse of this website.

Third Party Links

We may link to third party websites. We do not control these sites and are not responsible for their content, privacy practices, or services.

Rewards Program

5% cashback in the form of Rewards Credits is earned on eligible purchases. Credits:

• Can be redeemed online or instore (your choice is locked in)
• Cannot be transferred or exchanged
• Expire after 365 days of account inactivity

Limitation of Liability

App Payments and Subscriptions 

Governing Law

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Elitesupps.com.au without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Elitesupps.com.au may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Elitesupps.com.au.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of Australia. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Elitesupps.com.au products) shall be in the state or federal courts located in Australia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Elitesupps.com.au products) must be commenced within one (1) year after the claim or cause of action arises. Elitesupps.com.au failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Elitesupps.com.au may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Elitesupps.com.au or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Elitesupps.com.au does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Elitesupps.com.au is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Elitesupps.com.au reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Elitesupps.com.au in its sole discretion.

Need Help?

📧 Email: enquiries@elitesupps.com.au
📞 Phone: 1800 577 310 (Mon - Fri, 9:00am - 4:00 pm AEST/AEDT)