Privacy Policy

 

Update: September 2024

Elite Supps Australia understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use this website. This Privacy Policy explains how we collect, protect, and use your information, and how it may be shared. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. The Website and the services provided by Elite Supps Australia are not intended for children.

This Privacy Policy establishes the conditions for processing personal data of users (“User” or “you”) by Elite Supps Australia.

Elite Supps Australia processes personal data in accordance with European Regulation (EU) 2016/679 (“GDPR”) and applicable data protection laws.

Registration

We encourage you to register when using our website, however it is not required. Our registration form requires users to provide contact information such as name, email address, and password. You must be 15 years of age or older to register. Registration helps us provide a faster checkout experience and access to additional content. Unless you choose otherwise, your information will also be used to send you updates via email, SMS, and Messenger. You are responsible for maintaining the confidentiality of your registration information and password.

What Information Do We Collect, and How?

When you interact with us, whether on our Website or through communication, we may collect the following information:

  • Information you give us: When creating an account, placing an order, completing forms, signing up for promotions, or contacting us.
  • Information we receive from other sources: Such as social media platforms, advertising networks, analytics partners, and payment providers.
  • Information our IT systems collect: Including cookies, device details, browser information, IP address, pages visited, time zone, and crash reports.

What Do We Use Your Information For?

We use your information to provide services, process orders, manage accounts, personalise your experience, and for marketing/advertising purposes. This may include tailored messages, loyalty programs, anti-fraud checks, and analysis to improve services.

We do not sell your personal information to third parties without your consent.

Examples of Data Usage

  • To register and manage accounts (Contract basis).
  • To fulfil orders and process payments (Contract basis).
  • To provide customer service (Contract and legitimate interests).
  • To administer and optimise the Website (Legitimate interests).
  • For fraud prevention and compliance (Legitimate interests & legal obligations).
  • For marketing communications and personalised offers (Legitimate interests or consent).
  • For research, analysis, surveys, and advertising (Legitimate interests).

Purple Dot

To offer you Purple Dot pre-orders, we pass limited personal information (contact and order details) to Purple Dot. More information can be found on their website and in Purple Dot’s Privacy Policy.

Changes to Our Privacy Policy

We may amend this Privacy Policy at any time. If material changes occur, we will notify you via email or by posting a notice on our Website. Changes take effect 30 days after notice is sent or posted. You are responsible for keeping your contact details up to date.

Security

We take steps to protect your data, including:

  • SSL encryption during the order process.
  • Password-protected accounts.
  • No storage of credit/debit card CCV details.
  • Regular monitoring of servers and IT systems.

However, transmission of information over the Internet is not fully secure. Any such transmission is at your own risk.

Data Retention

We retain your data as long as your account is active, and for a reasonable period after, unless legally required to keep it longer. After account termination, data may be stored in an anonymised form.

Sharing of Information

We do not share personal information with unrelated third parties without your permission, except as described here. We may share data with trusted service providers who act on our behalf. We may also disclose data if required by law, to protect our rights, or in corporate transactions.

External Links

This website may contain links to other websites. We are not responsible for their privacy practices or content. Accessing such links is at your own risk.

User Rights

You may access, correct, update, or delete personal data at any time. You can also unsubscribe from communications by following opt-out instructions or by contacting us at enquiries@elitesupps.com.au.

Contact Details

HQ Address: 26 Val Reid Cres, Hume ACT 2620, Australia

General & Freight Enquiries: 1800 577 310

Product Enquiries: 1800 577 310

Email: enquiries@elitesupps.com.au

Updates to This Policy

Elite Supps Australia reserves the right to modify this statement at any time. Updates will be posted on this page, and where appropriate, notified by email.